For some of us, driving isn’t an option, and the bus doesn’t get us where we need to go. We may use paratransit or a dial-a-ride service or just wish there were a better way to get to work, appointments, and errands.
This study looks to address this and help all of us to access Will County!



Will County wants to make it easier for everyone to get where they need to go. To understand existing services, identify gaps and future needs, and evaluate alternatives for coordination of services, Will County is launching Access Will County, in partnership with Via Strategies and MUSE Community + Design. The first step is the Paratransit Integration and Efficiency Study, which began in May 2022 and will be completed in May 2023.

Through data collection, stakeholder engagement, public involvement, and technical analysis, the study aims to recommend a mobility management structure to better coordinate transportation services, fill geographic, destination, and hours of operation service gaps, and make the system more efficient.


After receiving over 1,200 responses,
the user survey is now closed.

Thank you to all residents who shared your thoughts and feedback on mobility throughout Will County. Your experience and insight will help guide the study in its next phases. Check back here for upcoming results and findings from the survey.